Privacy Policy – Pastor Thembi Twabu Online Bookstore

Last Updated: 11 December 2025

This Privacy Policy explains how pastorthembitwabu.co.za (“we”, “our”, “the website”) collects, uses, stores, and protects your personal information when you interact with our online bookstore. By using our website, you consent to the practices described in this policy.

We are committed to complying with the Protection of Personal Information Act (POPIA) and ensuring that your information is treated with respect and confidentiality.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you make a purchase, contact us, or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through third-party payment gateways; we do not store card details)

1.2 Non-Personal Information

This includes:

  • Browser type
  • IP address
  • Device information
  • Pages visited
  • Cookies and usage data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide order updates and tracking information
  • Communicate with you about products, promotions, or important updates
  • Respond to your inquiries and support requests
  • Improve website functionality and security
  • Comply with legal requirements under POPIA and other applicable laws

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing (POPIA Compliance)

We process personal information based on:

  • Your consent
  • The necessity of fulfilling a contract (e.g., shipping your order)
  • Legitimate business interests such as improving our services
  • Legal obligations where required

4. Sharing Your Information

We may share your personal information with trusted third parties only when necessary:

4.1 Courier Services

To deliver your order.

4.2 Payment Processors

Secure third-party gateways handle all payment information. We do not store or access your card details.

4.3 Service Providers

For website hosting, analytics, and email communication.

All third parties are required to comply with POPIA and protect your information.

5. Data Storage & Security

We implement industry-standard safeguards to protect your information, including:

  • Secure servers
  • Encrypted transmissions (SSL)
  • Restricted access to sensitive data
  • Regular monitoring for vulnerabilities

Although we take reasonable measures, no online system is completely secure. Users are encouraged to protect their passwords and access information responsibly.

6. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of your information where legally permissible
  • Withdraw consent for certain types of data processing
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at:
📧 admin@pastorthembitwabu.co.za

7. Cookies and Tracking Technologies

We use cookies to:

  • Improve website performance
  • Enhance user experience
  • Remember your preferences
  • Analyse traffic and usage patterns

You may choose to disable cookies in your browser settings, but some features of the website may not function properly.

8. Retention of Personal Information

We retain your information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Meet legal and accounting requirements
  • Resolve disputes and enforce agreements

After this period, information is securely deleted or anonymised.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their policies before providing personal information.

10. Children’s Privacy

The website is not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website implies acceptance of any revised terms.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your POPIA rights, please contact us:

📧 Email: admin@pastorthembitwabu.co.za
📞 Phone: 082-450-4730

We are committed to protecting your privacy and ensuring a secure shopping experience.