Shipping Policy – Pastor Thembi Twabu Online Bookstore

Last Updated: 11 December 2025

Thank you for shopping at pastorthembitwabu.co.za, the official online bookstore for Christian literature authored by Pastor Thembi Twabu. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

  • Orders are processed within 1–3 business days after full payment is received.
  • Orders are not shipped on weekends or South African public holidays.
  • In cases of high order volume, restocking delays, or unforeseen circumstances, processing times may extend. If that happens, we will notify you promptly.

2. Shipping Methods & Delivery Timeframes

We offer reliable nationwide delivery across South Africa.

Courier Delivery (Door-to-Door)

  • Major Cities: 2–5 business days
  • Regional Areas: 3–7 business days
  • Outlying or Remote Areas: 5–10 business days

All deliveries are handled by trusted courier partners to ensure safe arrival of your books.

Shipping Fees

  • Shipping fees are calculated at checkout based on your delivery address and order size.
  • Any free shipping promotions or discounts will be clearly communicated on our website.

3. Order Tracking

After your order is shipped, you will receive an email or SMS containing:

  • Your tracking number, and
  • A link to monitor the status of your delivery.

Tracking information may take up to 24 hours to become active.

4. Delivery Address Accuracy

Please ensure that all shipping information provided at checkout is complete and correct.

  • Incorrect or incomplete addresses may result in delivery delays.
  • If a parcel is returned due to address errors, the customer may be responsible for additional re-shipping fees.

5. Missing, Lost, or Damaged Parcels

We take great care in packaging our products. However, if an issue occurs:

Damaged Items

Notify us within 48 hours of receiving your order.
Please include:

  • Photos of the damaged product
  • Photos of the packaging
    We will review your request and assist with a replacement where applicable.

Lost or Missing Parcels

If your parcel is delayed, missing, or not delivered:

  • Contact us immediately, and
  • We will follow up with the courier to resolve the issue.
    Replacements may be issued depending on the outcome of the investigation.

6. International Shipping

At this time, we only ship within South Africa.
International delivery options may be added as the bookstore grows.

7. Contact Us

For any shipping-related concerns, updates, or questions, please reach out:

📧 Email: admin@pastorthembitwabu.co.za
📞 Phone: 082-450-4730